Customer Service Manager

Greco and Sons · Oak Creek, Milwaukee County

$66,345 to $66,345via Adzuna

RESPONSIBILITIES Provide day-to-day leadership direction to Customer Support staff including proactive guidance, troubleshooting support, and issue escalation. Delegate work and coordinate activities of staff members and teams. Monitor Customer Support call center performance against stated service agreements. Process feedback and complaints. Drive accurate and timely resolution of Customer Support inquiries and processes related to, but not limited to, order entry, order modification, customer…

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