IT Support Analyst I

Reporting to the Director, IT, the IT Specialist I provides support to end-users across the organization to ensure the optimum functionality of the software, workstations, mobile devices, accessories, and printers. This position is responsible for daily user support, help desk ticketing system flow, coordinating support sessions with users, and communicating issues to other stakeholders as needed. The IT Specialist I supports ongoing technology projects and research and provides support in mana…