IT Support Specialist

The specialist will work closely with the Help Desk Manager to document existing processes, develop Standard Operating Procedures (SOPs), support cross-training, and improve overall help desk operations. Key Responsibilities Serve as the first point of contact for help desk requests and provide rotating call queue coverage. Troubleshoot network, endpoint, hardware, software, and user access issues. Perform password resets and resolve common IT support issues. Provide technical support to educat…